Frequently Asked Questions

Who runs BodyCitated?

BodyCitated is a one woman independent clothing brand ran by me, Laylah. Every design, graphic, and collection is created and thoughtfully developed by myself from the initial concept to the final product.

My pieces are produced in small batches, and every aspect of the business is managed independently. This means certain processes may take a little longer than those of larger retailers. I appreciate your patience and support for allowing me to build a world with you!

Will you be restocking sold out items?

I release limited collections in small batches, and restocks are not always guaranteed for every piece. I occasionally bring back highly requested pieces, I cannot promise when or if a particular item will return.You can subscribe to my email list and following us Instagram @bodycitated for updates on upcoming releases and restocks.

What is the fabric composition of your clothing?

Every piece uses a variety of fabrics depending on the design. You can find the exact fabric composition and additional details in each product's description.

Sizing

I recommend reviewing the size chart provided on each product page before purchasing. Our measurements are generally taken with garments laid flat.

 

Orders & Preorders

What is a preorder?

A preorder allows you to purchase an item before it is ready to ship. Our collections are produced in small batches, and preorder items require additional time for production and fulfillment. Please review the estimated shipping window listed in each product description before purchasing.

When will my preorder ship?

Each preorder has an estimated shipping window listed on its product page.

As BodyCitated is independently operated by one person, my production and fulfillment processes may take longer than those of larger brands. We work closely with our ethical manufacturers to ensure each collection is produced as intended. Occasional delays may occur, and we appreciate your patience while your pieces are being prepared.

Can I cancel or modify my order?

Once an order has been placed, cancellations and modifications cannot be guaranteed.

If you need to correct your shipping address or ordered the wrong size, please contact us as soon as possible with your order number.

Returns & Exchanges

Can I return or exchange my order?

All sales are final.

Due to the limited nature of our collections and small batch production, we do not accept returns or exchanges for sizing issues, changes of mind, or accidental purchases.

Please review all product descriptions, sizing information, and order details carefully before completing your purchase.

What if I receive a damaged or incorrect item?

If you receive a defective or incorrect item, please contact us with your order number, a description of the issue, and clear photographs of the product.

I will review the situation and work toward an appropriate resolution.

Shipping & Delivery

Do you ship internationally?

Yes! I ship internationally. Available shipping rates and methods are calculated at checkout.

International customers may be responsible for customs duties, import taxes, and other fees imposed by their country.

Will I receive a tracking number?

Yes! Once your order ships, you will receive a shipping confirmation email with your tracking information.

Please allow some time for tracking updates to appear.

What happens if I enter the wrong shipping address?

Customers are responsible for providing accurate shipping information at checkout.

BodyCitated is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If your package is returned to us, reshipment may be arranged once received. Additional shipping charges may apply.

Does express shipping make my preorder arrive sooner?

No. Express shipping applies only to the transit time after your order has completed production and been shipped.It does not expedite preorder production or processing.

Contact & Customer Support

How can I contact BodyCitated?

For order questions, product inquiries, or general assistance, please reach out to support@bodycitated.com

Please include your order number when contacting us about an existing purchase.

As a one woman business, customer service, order fulfillment, design, and daily operations are all handled independently. Responses may take a little longer during busy periods, but every inquiry is important to me.

Thank you for supporting independent design and small batch fashion. ♡